Third Party Websites
What is Personal Information and When Do We Collect It?
Personal information is information that identifies you and may be used to contact you on-line or off-line. We collect personal information from our online visitors [(1) when you access, use or order Services from us, (2) during registration on the Site, (3) during customer support or technical service requests, (4) when we conduct marketing surveys and email campaigns, (5) during warranty registration (if applicable), (6) when you request Services from third party service providers on our Site, (7) during contests (registration or claiming a prize) or specific event participation, or (8) through use of our software.]
Information collected will vary depending upon the activity and may include your name, email address, phone number, mobile number, home address, birth date, and credit card information. In addition, we may collect demographic information such as gender, zip code, information about your computer, hardware, software, platform, media, Internet Protocol (“IP”) address and connection, information about online activity such as feature usage, statistics, click paths and other data that you may provide in surveys or online profiles. In addition, we may combine demographic information with personal information. Prize winners may also be required to provide Social Security or Social Identification Number for tax purposes.
We do not require personal information to obtain access to our Site; however, you will not be able to access areas that require registration, unless you provide the requested personal information.
Whatever the purpose may be, we will only collect personal information to the extent reasonably necessary to fulfill your requests and our legitimate business objectives.
Online Chat Rooms, Forums and Profiles
Statistical and Usage Data
When you use the Site we may retrieve information about your hardware system and how our Site is used, including your IP address and connection. We use this information to enable you to use our Site over the Internet. We also use this information to better understand the behavior and preferences of our customers, so that we can improve the Site and our Services.
A Special Note About Children
We do not permit access to the Site by children under the age of 13. If you are under 13 years of age, you should not access, or attempt to obtain access to the Site. When registering for an online account with us, you will be asked to provide your age, and you will not be permitted to obtain Services if you are under 13 years of age. In addition, in some cases, we may not permit children under 14 or 18 years of age, respectively, to participate in certain aspects of the Site (for example, children under 18 years of age may not order Services on this Site without parental consent).
What about cookies and other technologies?
Our Site may use an outside ad company to display ads. These ads may contain cookies. Cookies received with banner ads are collected by our ad companies, and we do not have access to this information. Most browsers are automatically set to accept cookies whenever you visit a website. You can disable cookies or set your browser to alert you when cookies are being sent. However some areas of our Site will not function properly if you do so.
Other technologies used in our Site include clear GIFs and IP address logging. Clear GIFs (a.k.a. web bugs, beacons or tags) are small graphic images placed on a webpage, web-based document, or in an email message. Clear GIFs are invisible to the user because they are typically very small (e.g., only 1-by-1 pixel) and the same color as the background of the webpage, document or email message. We do not use clear GIFs to collect personal information about you. However, we may use clear GIFs to capture statistical usage information for our webpages, features or other elements on a webpage. We may correlate this information to a user to personalize user experience and for statistical analysis of user experiences on our webpages.
- What Happens to the Information Provided?
The personal information you provide will allow us to alert you to new products, services, features and enhancements; special offers; upgrade opportunities; and contests and events of interest. From time to time, we are approached by companies and organizations that provide products or services that we believe may be of interest to you, and we may provide your personal information to such third parties. We see this as a value-added service helping you to find useful products or services. We strive to limit use of the information you provide to those offers that we think you would appreciate receiving. You may opt out of this feature. See the opt-out information below. We may send emails that may contain information regarding third-party products or services; however, this does not mean that we have provided or traded your personal information to any party.
We may use survey information in marketing surveys to select and direct advertising that is more likely to be of interest to a particular user. This information may be transmitted to an ad server owned by an advertising company to match user with ads that they are more likely to be interested in. However, we do not disclose any user’s personal information to our advertisers without the user’s consent. Participation in user surveys is entirely optional. We may share aggregate consumer data (which does not contain personal information) with the advertising companies or with any other third-party, and we may use such information for any legitimate business purpose in our sole discretion.
From time to time, we may employ third-party contractors to collect personal information on our behalf, or to provide email delivery, product or promotional fulfillment, or other services on the Site. When requesting these services, you may be asked to supply personal information including, without limitation, your name, mailing address, telephone number and email address. When our third-party contractors collect and/or have access to the personal information you provide when requesting such services, we require that they adhere to our stated privacy policies and protect the confidentiality of personal information they collect or have access to in the course of their engagement by us.
We may use your personal information for our internal marketing and demographic studies, so we can consistently improve the Site and Services to better meet our visitors’ and users’ needs. To enforce legal rights and comply with the law, or to comply with an order from a judicial or a government entity or other competent authority, or when we have reason to believe that a disclosure is necessary to address potential or actual injury or interference with our rights, property, operations, users or others who may be harmed or may suffer loss or damage, we may also disclose personal information to law enforcement, or the appropriate judicial or civil authorities.
Where is the information held?
When we first collect information about you, we will offer you the opportunity to opt-out of having your personal information shared with parties outside of us, our Affiliates, or our third party providers such as our payment processors (except to the extent required by law, court order, or as requested by other government or law enforcement authority). If you choose to have your name removed from our mailing or distribution lists, you can do so by contacting our Data Privacy Officer at [email protected].
Safeguarding Your Personal Information
If we learn of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. We may post a notice on the Site if a security breach occurs.
Review, Correction of Your Information and Requesting Removal from Mailing Lists and Deactivating Your Account
If for any reason you are concerned that the personal information maintained by us is not correct, or should you wish to have your account(s) deactivated or be removed from our mailing or distribution lists, please email our Data Privacy Officer at [email protected] describing, in reasonable detail, the nature of the request, problem or concern. We will then review, update or remove information as appropriate within a commercially reasonable time frame after receiving such notice from you. We may still retain your information in our electronic data or other files, however, to resolve disputes, enforce our user agreement(s) and/or policy(ies), and due to technical and legal requirements and constraints related to the security, integrity and operation of our Site and/or Services.
We use the Google Analytics Demographics and Interest Reporting features of Google Analytics for Display Advertising. You may opt-out of Google Analytics for Display Advertising and customize Google Display Network ads by visiting the Google Ads Preference Manager, which is available at https://www.google.com/settings/ads.
We encourage visitors to the Site to read about the Google Analytics opt-out browser add-on, which is available at https://tools.google.com/dlpage/gaoptout/.
We and Google use first-party cookies (such as the Google Analytics cookie) and third party cookies together to inform, optimize, and serve ads based on your past visits to the Site. This means that vendors, including Google, will display our promotional material on other websites you visit across the Internet. We also analyze aggregate information provided by Google Analytics to determine usage trends, which allows us to improve the Site and Services and make it easier for you to find what you need.
California Residents: Your California Privacy Rights